Terms of Service

1. Who we are

Aproli ("Aproli", "we", "us", "our") is a creator campaign platform operated by [LEGAL NAME OF OPERATOR], established in Portugal, with registered address at [FULL ADDRESS] and tax number (NIF/VAT) [NIF / VAT NUMBER].

You can reach us at support@aproli.co. The platform is available at aproli.co.

"You" means the person using Aproli. If you use Aproli on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company.

2. What Aproli is (and isn't)

Aproli is a marketplace and management tool. Brands publish campaigns; creators apply to them; brands review applications, approve content, track performance, and pay creators. Aproli provides the software, the tracking, and the payment rails.

Aproli is not a party to the agreement between a brand and a creator. We do not employ creators, we do not act as an advertising agency, and we do not control the content that creators publish. The commercial deal — the deliverables, the rate, the timeline — is agreed between the brand and the creator through the platform.

3. Eligibility & accounts

• You must be at least 18 years old to use Aproli.
• You must give accurate information when you register and keep it up to date.
• You are responsible for everything that happens under your account, and for keeping your password secure. Tell us immediately if you think someone else has access.
• One person or business may not run multiple accounts to evade limits, bans, or fees.
• Brand accounts can invite team members. The brand account owner is responsible for what their team members do on the platform, and controls what each member can access.

We may refuse a registration, or close an account, if we reasonably believe it breaches these Terms or applicable law.

4. Terms for brands

• You are responsible for the accuracy and legality of your campaign briefs, product claims, and anything you ask creators to say.
• You must hold all rights necessary to the assets, trademarks, and materials you upload or ask creators to use.
• You must review applications and submitted content in good faith and within a reasonable time.
• Once you accept a creator into a campaign, you are committing to the terms of that campaign, including any fixed fee reserved for that creator.
• You must not use creator data obtained through Aproli for anything other than running your campaigns — no reselling, no scraping, no unrelated marketing.

5. Terms for creators

• You act as an independent contractor. Nothing here creates an employment relationship with Aproli or with a brand.
• You are responsible for your own income tax, VAT (where applicable), and social security obligations in your country.
• You must own or control the social accounts you connect, and the content you submit must be your own or properly licensed.
• You must deliver what a campaign asks for, on time, and must not publish content that breaches a brand's brief, the platform rules of the social network you post on, or the law.
• You must not artificially inflate views, clicks, or engagement — through bots, paid traffic, engagement pods, or any other means. Doing so voids payment for the affected content and may end your account.
• You must not remove or unlist campaign content during a campaign's tracking period without the brand's agreement.

6. Campaigns & the agreement between you

When a brand accepts a creator's application, a direct agreement forms between that brand and that creator, on the terms shown in the campaign (deliverables, rate model, budget, deadlines) plus anything else they agree in writing through Aproli's messaging.

Aproli supports different payment models, including fixed fees per creator and performance-based rates (for example, a rate per 1,000 views drawn from a shared campaign pool). The exact model and figures are shown in the campaign before a creator applies.

Budget is a cap, not a guarantee. A campaign budget is the maximum a brand can be charged for that campaign. Performance-based earnings depend on measured results and may be lower than the maximum shown.

If a brand and creator disagree, they should try to resolve it between themselves first. Aproli may, at its discretion, look at the evidence and make a decision on the release of funds held for the campaign, but we are not obliged to arbitrate and our decision does not replace either party's legal rights.

7. Payments, fees, refunds & payouts

How brands are charged

Aproli charges brands on actual results. There is no upfront charge when you launch a campaign. When you close a campaign and pay out, Aproli charges the payment method on file for the amount actually owed to the creators in that campaign, up to your campaign budget. Brands can also pay an individual creator before the campaign closes.

How creators get paid

Payouts are made through Stripe Connect. To receive money you must complete Stripe's onboarding and identity verification. Aproli cannot pay you until Stripe has verified your account. Stripe's own terms apply to your payout account, and Stripe may hold or delay funds where its rules or the law require.

Fees, taxes and currency

• Aproli may charge a platform fee on campaign spend. Any such fee is shown in-app and on your pricing plan before you commit.
• Amounts are in euro (EUR) unless stated otherwise. If your bank converts currency, its rates and charges apply.
• Prices are exclusive of VAT unless stated. VAT is added where required by law.

Refunds on campaign spend

Because brands are charged on actual delivered results rather than upfront, campaign payments are non-refundable once a creator has been paid. The point to raise a problem is before you approve content and release payment — that is what the approval step is for.

If a brand believes it was charged in error (for example, a technical fault, a duplicate charge, or payment for content that was never delivered), it must tell us within 30 days of the charge. Where we find the charge was genuinely wrong, we will correct it. Where the dispute is about the quality of delivered work, that is a matter between the brand and the creator — see section 6.

Failed payments, chargebacks and reversals

Aproli only releases money to a creator once the brand's payment has been successfully taken. If a brand's payment method fails, the payout to the creator does not happen until the brand settles.

• Brands remain liable for amounts owed for work they accepted, and for any fees, chargeback costs, or reasonable recovery costs we incur if a payment is reversed after a creator has been paid.
• Raising a chargeback instead of contacting us first is a breach of these Terms and may result in account suspension.
• Creators are responsible for keeping their Stripe payout account valid and verified. We are not liable for payouts that fail or are delayed because payout details are wrong, incomplete, or unverified.

What Aproli is and isn't responsible for

We are responsible for correctly processing the payments we handle: charging the right amount, and instructing the payout the platform says is owed. If we make a mistake in that process, we will fix it.

We are not responsible for:

• a brand's refusal or failure to pay for work — we can withhold platform access and pursue what is owed, but we do not guarantee or underwrite a brand's payment out of our own funds;
• a creator failing to deliver, delivering late, or delivering work a brand considers poor quality;
• delays, holds, freezes or reversals imposed by Stripe, by a bank, or by a card network under their own rules or the law;
• losses caused by wrong payout details, an unverified payout account, or a closed bank account;
• currency conversion costs or fees charged by your own bank.

8. Subscriptions & billing

• Brands can use Aproli on a free Starter plan, or subscribe to Growth or Pro. Current prices and what each plan includes are shown on our pricing page.
• Subscriptions renew automatically each month until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the paid period.
• We do not refund part-months, unless the law requires it or we've clearly got something wrong.
• If a subscription payment fails, we may downgrade or restrict the account until payment succeeds.
• We may change prices with at least 30 days' notice. If you don't accept a price change, you can cancel before it takes effect.

Consumers in the EU have a 14-day right of withdrawal for digital services. By starting a paid plan you ask us to begin the service immediately and acknowledge you lose that right once the service has been fully provided for the period paid.

9. Connected social accounts

Aproli connects to social platforms (such as Instagram, TikTok, YouTube, X and others) through Phyllo, a third-party data provider, to verify account ownership and read performance metrics for campaign content.

• You authorise the connection yourself and can disconnect an account at any time from your settings.
• Aproli only reads the data the platform makes available through that authorisation. We never post on your behalf.
• Social platforms can change or withdraw their APIs at any time. If a platform limits access, some metrics may become unavailable or stop updating — this is outside our control and does not entitle you to a refund.
• Your use of each social platform remains governed by that platform's own terms.

10. Content & intellectual property

Your content

You keep ownership of everything you upload — briefs, assets, videos, images, copy. By uploading it you give Aproli a non-exclusive, worldwide, royalty-free licence to host, store, display and transmit it solely to run the platform (for example, to show your submission to the brand reviewing it).

Between brands and creators

Usage rights in campaign content — whether a brand can reuse a creator's video in paid ads, for how long, and where — are agreed between the brand and the creator in the campaign brief. If nothing is agreed, the creator keeps all rights and the brand gets no licence beyond the original organic post.

Our content

The Aproli platform, name, logo, design and software are ours. You may not copy, resell, reverse-engineer, or build a competing product from them.

Feedback

If you send us ideas or suggestions, we may use them freely without owing you anything.

11. Acceptable use

You must not use Aproli to:

• break the law, or promote anything illegal;
• post content that is hateful, harassing, sexually explicit, violent, or that targets children;
• mislead people — fake claims, fake reviews, undisclosed advertising, deceptive before/after results;
• promote regulated products where you don't hold the required permissions (financial services, gambling, medicines, alcohol or tobacco in restricted markets, weapons);
• infringe someone else's copyright, trademark, image rights, or privacy;
• manipulate metrics, create fake accounts, or otherwise game campaign payouts;
• circumvent Aproli to avoid fees after being introduced through the platform;
• scrape, crawl, overload, probe, or attempt to breach the security of the platform;
• upload malware or anything designed to damage systems or data.

12. Advertising disclosure

Sponsored content must be clearly disclosed as advertising. Creators are responsible for using the correct disclosure for their audience and platform (for example #ad, #publicidade, or the platform's paid-partnership label), in line with the advertising rules that apply where their audience is. Brands must not ask creators to hide a commercial relationship.

13. Suspension & termination

You can close your account at any time from your settings. Some data is kept afterwards where the law requires — see our Privacy Policy.

We may suspend or terminate your access, with notice where reasonably possible, if you breach these Terms, if we're required to by law, if your account creates risk of fraud or chargebacks, or if you fail to pay.

If we terminate your account, amounts genuinely earned by creators for work already delivered and accepted remain payable, and amounts genuinely owed by brands remain due.

Sections that by their nature should survive termination (payments owed, intellectual property, disclaimers, liability, governing law) continue to apply.

14. Disclaimers

Aproli is provided "as is". We work hard to keep it running and accurate, but we do not promise that:

• the platform will be uninterrupted or error-free;
• metrics pulled from social platforms are complete or perfectly accurate — they come from third-party APIs and may lag, change, or be restated;
• any campaign will achieve a particular result, reach, or return;
• any brand or creator you meet through Aproli will perform as promised.

Nothing in these Terms removes rights you have as a consumer under mandatory law.

15. Limitation of liability

To the fullest extent permitted by law, Aproli is not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of goodwill, loss of data, or losses arising from a dispute between a brand and a creator.

Our total liability to you for all claims in any 12-month period is limited to the greater of (a) the total fees you paid to Aproli in that period, or (b) €100.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

16. Indemnity

You agree to cover Aproli for any claims, damages, and reasonable costs arising from your content, your campaigns, your breach of these Terms, or your breach of someone else's rights.

17. Changes to these Terms

We may update these Terms. If a change materially affects you, we'll give at least 30 days' notice by email or in-app before it takes effect. Continuing to use Aproli after that means you accept the new version. The date at the top always shows the current version.

18. Governing law & disputes

These Terms are governed by the laws of Portugal. The courts of Portugal have jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of the EU country where you live, and you keep the protection of the mandatory consumer law of that country.

EU consumers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

19. General

• Changes to the service. We may add, change or remove features as the product develops. If we remove something you rely on materially, we'll give reasonable notice, and you can cancel a paid plan without penalty.
• Force majeure. Neither of us is liable for failures caused by events outside our reasonable control — outages at our hosting or payment providers, changes or shutdowns of social platform APIs, natural disasters, war, or government action.
• Third-party links. The platform may link to sites we don't run. We're not responsible for their content or practices.
• Notices. We'll contact you by email or in-app. It's your responsibility to keep a working email address on your account.
• Whole agreement. These Terms, the Privacy Policy and the Cookie Policy are the entire agreement between us about Aproli.
• Severability. If part of these Terms is found unenforceable, the rest still applies.
• No waiver. If we don't enforce something straight away, we don't lose the right to enforce it later.
• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a merger, acquisition, or reorganisation.
• Language. These Terms are written in English. Translations are for convenience; the English version prevails.

20. Contact

[LEGAL NAME OF OPERATOR]
[FULL ADDRESS], Portugal
Email: support@aproli.co